Legal
Grievance Officer
Last updated 20 October 2026
1. Grievance Officer
As required by the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to receive and resolve complaints.
Narendran Grievance Officer, ContentNeo Inaily Innovations, Chennai, India Email: [email protected] Hours: Monday to Friday, 10:00 to 18:00 IST. Urgent reports are monitored every day.
2. What you can raise
- How we handle your personal data, or a request about your data rights.
- Content made with ContentNeo that uses your face, voice or identity without permission, or impersonates you.
- Content that shows nudity or sexual acts of a person without consent, or any child sexual abuse material.
- Content that you believe is unlawful or breaks our Acceptable Use Policy.
- Copyright complaints, which follow our Copyright Policy.
- Any other complaint about the service.
3. How to complain
Email [email protected] with:
- your name and how to contact you;
- what the complaint is about, with links, names, screenshots or other details that help us find the content;
- if it is about you, anything that helps us confirm it is you, such as a photo or a link to your public profile;
- what you would like us to do.
You can also complain on behalf of someone else if you are authorised to act for them.
4. Our response times
| Type of complaint | What we do |
|---|---|
| Every complaint | Acknowledge within 24 hours. Aim to resolve within 7 days. |
| Intimate images shared without consent | Remove or disable access within 2 hours of a valid report. |
| Impersonation, including unauthorised use of a face or voice | Suspend the content or clone and act within 36 hours of a valid report, and sooner where we can. |
| Court or government orders | Act within the time the order or the law requires, and within 3 hours where the rules require it. |
| Copyright notices | Act within 36 hours of a complete notice, as set out in our Copyright Policy. |
| Personal data requests | Respond within 30 days. |
5. If you are not satisfied
If you are not satisfied with how we resolve a complaint about your personal data, you may complain to the Data Protection Board of India once its procedures apply. You may also have other remedies under law. Nothing on this page limits your legal rights.